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An item is showing as out of stock. Will it be back?

During busy periods or when a product is very successful, it may go out of stock. But don't worry! Our teams will do all they can to bring it back as quickly as possible! In the meantime, you can sign up (by leaving your e-mail) for a "back in stock alert". You'll then receive an e-mail as soon as it becomes available again.

I can't find a product on the website. Why?

We are continually working on the development of our products so that we can offer you the best experiences. This could include making innovations relating to sensorial qualities, or reformulating products. If certain products are no longer available on our website, it means that we no longer distribute them. This is the case for the entire Terra collection, the Extra Pur body creams in tubes, the Extra Pur fragrance diffusers, and the Calanques, Alpilles and Lubéron scents.

What is the percentage of natural ingredients in your formulas?

Over 90% of our products are made with a minimum of 95% naturally derived ingredients, offering a natural way to care for yourself – and your home. Our aim is to provide the most natural formulas possible, without compromising on sensorial qualities. We want our products to promise moments of pure pleasure! To put it briefly, we design products that are seriously good, but don't take themselves too seriously!

Are your products vegan?

Compagnie de Provence does not sell certified-vegan products as there is no official vegan certification. Nevertheless, we do not use animal-derived ingredients in our cosmetic products or household products, with the exception of:
- honey, which is only used in our hand creams in the Extra Pur collection,
- traces of beeswax, which may be found in certain scents, such as Anise Patchouli, as well as our "Happydratante" moisturizing cream. Consequently, we can state that the majority of our products are vegan-friendly.

Are your products cruelty-free?

Since 2013, it has been forbidden to sell cosmetic products within the EU that have been tested on animals. In compliance with European law – and this is also consistent with our brand values – we do not conduct any animal testing for our products.

Are your bottles recyclable?

Compagnie de Provence is constantly seeking solutions to protect the resources of our precious planet. At present, all our liquid soap bottles are made from recyclable plastic or recyclable glass. We are also working on ways to further reduce our environmental footprint in the future.