Returns and refunds

What methods of payment are accepted?

We accept payment by Visa, Mastercard, American Express and PayPal. It is also possible to pay by cheque, in which case your order will be sent once the cheque has cleared. (Please follow the relevant procedure when you make your purchase.)


I wish to cancel/change my order. Is that possible?

To get orders to customers as quickly as possible, they must be prepared as quickly as possible in our warehouses. Unfortunately, this also means that it is not possible to change or cancel an order once it has been confirmed.

However, you can refuse the parcel when it is delivered and let us know by e-mail. We will then refund you once the returned parcel is received by our warehouses. If it has already been delivered, it is also possible to return all or part of your order. Please see how to return items.


How to return items?

If you are not satisfied with your purchase, you have seven days to return your items. Simply contact our customer services at web@compagniedeprovence.com and they will send you a prepaid return shipping label. Once the returned items have been received by our warehouses, and providing the return conditions have been met, you will be refunded within four days via the original payment method.

Please note that all returned products must be intact, unopened and in their original packaging.


A product is damaged or missing. What should I do?

If any products in your order were damaged during shipping (breakage or leakage), you can contact our customer services at web@compagniedeprovence.com. Please attach a photo to your e-mail and indicate the date of the order, as well as the name and capacity (size) of the damaged products. We will then send you a replacement for the damaged item(s) as well as an e-mail with a tracking number, once it has been shipped.