Shipping

Which countries do you deliver to?

Compagnie de Provence delivers to over 20 countries: mainland France (plus Corsica and Monaco), Germany, Austria, Belgium, Croatia, Spain, Estonia, Finland, Hungary, Ireland and Northern Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia and Switzerland...


I can't place an order from Italy. Why?

Since 2018, Compagnie de Provence has been proud to offer a website exclusively for its Italian customers:
https://www.compagniedeprovence.it/

Consequently, orders placed on our usual website are no longer delivered to Italy. Should you have any questions about this, please contact the Italian team directly at: servizioclienti@compagniedeprovence.it


What are the delivery costs and times?

Your order will be processed within 24 hours if it is placed during the week, and shipped within 48 hours. Any orders placed after 10 a.m. on a Friday, or on a Saturday or Sunday, will be processed the following Monday.

Delivery is free when you spend €55 or more, for all countries. You can choose either Colissimo or Chronopost for your delivery. Orders will be delivered within one to five business days, depending on the mode of transport chosen. We do not accept any responsibility if an order is delivered late.

All the details about costs and delivery times for transport companies can be found in the Shipping section.


Where is my order?

Once your order has been dispatched, you'll receive an e-mail with a tracking number so you can follow the status of your parcel. If you still haven't received this number after a few days, or if the number is wrong, don't hesitate to send us an e-mail at web@compagniedeprovence.com, so we can give you more information.

You can also track the status of your order online in the "My orders" section.

Your order is either:
- Not completed: you haven't yet finalized your order and the items are still in your basket.
- Paid for: you will receive an order confirmation e-mail.
- Being prepared: your order is currently being prepared by our logistics centre.
- Shipped: we will send you an e-mail to let you know once it has been left with the postal services.
- Delivered: your order has been delivered; you can access your invoice from your account.


My tracking information says that my order has been delivered, but I haven't received it.

If you chose Colissimo without signature as your delivery method, unfortunately we are unable to pursue any claims with Colissimo.

However, if you selected Colissimo with signature as your delivery method, please send us a photocopy of your ID card (both sides) and a hand-written, signed letter of attestation indicating the tracking number of the parcel, and stating that the package was not received. We can then file a claim with Colissimo and, further to that, send you the products you ordered again.


My parcel was returned to sender. What should I do?

If your parcel could not be delivered to you and has been returned to us by the postal services, please contact our customer services at web@compagniedeprovence.com to confirm your delivery address. We will then send your parcel again, once we have ensured it is packed correctly.


My parcel seems to be lost. What should I do?

If there seems to be a problem with your parcel or if there has been no movement on the tracking number for several days, please get in touch with our customer services at web@compagniedeprovence.com. We will then open an inquiry with the postal services in order to obtain more information (the inquiry may take up to 30 working days). If necessary, we will send your order again.